GENERAL TERMS AND CONDITIONS OF SALE 2026
Provider Contact Details
Domaine Napoléon – SARL EVERGREENSIRET : 312 673 00016 – RCS GAP
Route des Bumats – RN85 – 05000 GAP
Tél. : 04 88 03 67 68
Email : contact@campinglenapoleon.fr
Site internet : www.campinglenapoleon.fr
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale (GTCS) apply, without restriction or reservation, to any booking of a stay (accommodation or bare pitch) and to any service offered by Domaine Napoléon – SARL EVERGREEN, to non-professional customers, regardless of the booking method used (website, telephone, e-mail, post or on site).They do not apply to annual rental contracts for mobile leisure homes, which are governed by a separate contract known as a “leisure contract”.
The essential characteristics of the services are presented on the Service Provider’s website or on any other written medium provided to the Customer. It is the Customer’s responsibility to check that the services meet their needs.
These GTCS prevail over any other document. The applicable version is the one in force on the date the booking is confirmed.
Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions.
Acceptance of these GTCS is confirmed by ticking a checkbox when booking online or by signature in the case of an offline booking.
ARTICLE 2 – BOOKINGS
The Customer selects the services on the website or via a quote sent by the Service Provider.The booking becomes firm and final only after written confirmation from the Service Provider and receipt of the deposit.
All bookings are nominative and may not be transferred to a third party.
ARTICLE 3 – RATES
Prices are expressed in euros, including all taxes (VAT included), excluding tourist tax.The applicable rates are those in force on the day of booking. The Service Provider reserves the right to modify them at any time, except for confirmed bookings.
Administrative and management fees may be added to the price of the stay. They are specified before the booking is confirmed and are never refundable.
An invoice is provided to the Customer no later than when the balance is paid.
3.1. Tourist tax
The tourist tax, set by the local authority, is payable per person and per night. It is invoiced in addition when the final payment is made.3.2. Administrative fees
Fixed administrative fees of €20 including VAT apply to all bookings.They are non-refundable, regardless of the reason for cancellation, modification or interruption of the stay.
ARTICLE 4 – PAYMENT TERMS
4.1. Deposit
All bookings require payment of a deposit of 30% of the total amount of the stay, payable at the time of booking.Deposit refund conditions:
- Cancellation more than 30 days before arrival: 100% refund (excluding administrative fees)
- Cancellation between 30 and 15 days before arrival: 50% refund
- Cancellation less than 15 days before arrival or no-show: no refund
4.2. Balance
The balance of the stay is payable no later than 10 days before the arrival date, unless otherwise agreed in writing.4.3. Non-payment
In the event of non-payment of the balance within the required time limit, the Service Provider reserves the right to cancel the booking without refund of any sums already paid.ARTICLE 5 – PROVISION OF SERVICES
5.1. Arrival and departure
- Accommodation: arrival from 5:00 p.m., departure before 10:00 a.m.
- Pitches: arrival from 2:00 p.m., departure before 12:00 p.m.
Any booking of more than three accommodation units by the same group is considered a group booking and must be approved in advance by management.
The Customer undertakes to return the accommodation clean. Failing this, a cleaning fee of €65 may be charged.
5.2. Accommodation
The rate includes:- rental of the accommodation,
- utilities (water, electricity, gas),
- duvets and pillows,
- one vehicle,
- access to the Domaine’s facilities (sanitary facilities, swimming pool, playgrounds, common areas).
5.3. Camping pitches
The rental of a pitch includes the pitch for a tent, caravan or motorhome, one vehicle and access to the Domaine’s facilities.Additional people and options are subject to a daily supplement.
5.4. Liability and internal rules
The Customer is responsible for their personal belongings. The Service Provider declines all liability in the event of theft, loss or damage.All customers are required to comply with the internal rules displayed at the entrance to the Domaine and at reception.
5.5. Security deposit
A security deposit of €500 is required upon arrival for accommodation.It is returned within a maximum period of 5 working days after departure, subject to the inventory inspection.
5.6. Wellness area
Domaine Napoléon offers a wellness area including in particular:- a massage room,
- a sauna,
- a heated Nordic bath.
Some services are subject to specific billing, independent of the stay.
ARTICLE 6 – CANCELLATION, INTERRUPTION AND MODIFICATION
No reduction will be granted in the event of late arrival, early departure or a change in the number of participants.6.1. Modification
Any modification request is subject to availability. A reduction in the length of stay is considered a partial cancellation.6.2. Interruption
Any stay interrupted by the Customer shall not give rise to any refund.6.3. Cancellation
The cancellation conditions are those provided for in Article 4.1.6.4. Force majeure
In the event of force majeure or an administrative decision preventing the operation of the Domaine or the completion of the stay, the sums paid will be refunded in accordance with the regulations in force.6.5. Wellness services
Any reserved wellness service (massage, sauna, Nordic bath, private access) is personal, nominative and non-transferable.Any service cancelled less than 24 hours before the scheduled time or not honoured will be charged in full.
ARTICLE 7 – CUSTOMER OBLIGATIONS
7.1. Insurance
The Customer must be covered by valid civil liability insurance throughout the entire stay.7.2. Pets
Pets are accepted only in certain accommodation units, subject to prior approval. They must be kept on a leash and their vaccinations must be up to date. Fees may apply.7.3. Swimming pool and wellness area
The swimming pool is not supervised. Responsibility for minors lies exclusively with their parents or accompanying adults.Access to the sauna, Nordic bath and massage room is subject to compliance with the displayed hygiene and safety instructions.
7.4. Peace and quiet
Silence is required between 11:00 p.m. and 7:00 a.m. Vehicle traffic is prohibited during these hours except in emergencies.7.5. Image rights
The Customer authorizes Domaine Napoléon to use, free of charge, images taken within the establishment for institutional communication purposes (website, social media).This authorization may be withdrawn at any time in writing.
ARTICLE 8 – SERVICE PROVIDER OBLIGATIONS
The Service Provider undertakes to provide the booked services in accordance with the regulations in force.Any complaint relating to a lack of conformity must be reported within 24 hours of arrival.
ARTICLE 9 – RIGHT OF WITHDRAWAL
In accordance with Article L221-28 of the French Consumer Code, accommodation services provided on a specific date do not benefit from the right of withdrawal.ARTICLE 10 – PERSONAL DATA
Personal data is collected and processed in accordance with the GDPR.The Customer has the right to access, rectify, object to and delete their data.
Complaints may be submitted to the CNIL: www.cnil.fr
ARTICLE 11 – INTELLECTUAL PROPERTY
All elements of the Service Provider’s website are protected by intellectual property law.ARTICLE 12 – APPLICABLE LAW
These GTCS are governed by French law.Only the French version shall prevail.
ARTICLE 13 – DISPUTES – MEDIATION
The Customer may refer the matter free of charge to the consumer mediator:Médiation Tourisme et Voyage (MTV) – www.mtv.travel
Failing an amicable agreement, the French courts shall have exclusive jurisdiction.